I’m a firm believer in serving my clients from a place of love and I’ve created 5 easy action steps for you start providing unforgettable customer service from a place of love today! Here are 5 ways to love up on your customers! Find ways to offer impeccable value! So many people are content to […]
Values, Clarity & The Impact On Decision-Making
I often use Senge’s list of personal values as a starting place for working with groups and organizations about their values. Starting with each person’s individual picture of what is most important to consider and what guides them in their making decisions personally and professionally. Then moving through a process that gets at the group’s […]
Love as Impeccable Customer Service
Love is a choice we make thousands of times a day in how we treat people and ourselves, and how we do business – Monika Moss-Gransberry I got serious about being in business in the early 90s when I went from being a freelance consultant to building a business that was dedicated to working with […]
Leadership & The Keys to Self-Mastery
The difference between dynamic leaders and everyone else is their ability to make a difference with their presence. This has everything to do with being highly aware. The place I learned most profoundly to make a difference with my presence is the Gestalt Organizational Systems Development Center, (Gestalt OSD Center). It was there as a […]
The Paradox of Planning
Life is Paradoxical. You can plan your life. And yet you can’t. Business planning is not much different. In fact, the entire process is like life, paradoxical. Simple, yet complex and requiring us to look without and within. When you engage in the planning process, you are embracing the control you have over the uncontrollable, […]