I’m a firm believer in serving my clients from a place of love and I’ve created 5 easy action steps for you start providing unforgettable customer service from a place of love today!
Here are 5 ways to love up on your customers!
- Find ways to offer impeccable value! So many people are content to be average or do just enough to get by. They don’t mean any harm. But in a world crowded with people working to make money and capture customers, offering true value will help you stand out in a sea of mediocrity.
- Give outstanding service. What is outstanding service? Doing what you say you will do; being clear about the boundaries of the offer and business; going the extra mile to give the customer a positive experience.
- Be thankful that you have customers! That they chose you to serve them. Get to know them and allow yourself to be genuinely excited about who they are. Enthusiastically celebrate your customers — their lives, achievements, desires, and accomplishments.
- Listen to your customers. People want to be seen and heard. Understand who they are and what it will take to give them your best.
- Make it easy for them to buy your products or services. That might look like easy online purchasing, taking different types of payment, offering additional products and services that might enhance their experience.
- Build an intentional culture of excellence on every level. Support all who work for you and with you to strive for excellence in all they do. Create the kind of relationship and incentives that support your team working to serve the customer and each other. Love and inspire your team and hold them accountable for loving and inspiring your customers i.e. giving them impeccable value and service.